Returns and Exchange

We offer a no quibble return policy within 30 days of date of purchase, returns can be accepted once the product is unused and suitable for resale, please inform us as soon as possible if you wish to return the product, with the reason why and if you require a replacement / alternative product or a refund.

Any shipment costs are at the customers expense unless we are at fault by shipping the wrong product or there is a defect in the product.

You can process your return or exchange request online yourself or alternatively you can ring or email us, thank you.

START YOUR RETURNS PROCESS

Our Warehouse address in Ireland for returns:

Parts for Trampolines (Return ID - note this is assigned when you process your return)
Glenmore
Ballynagaul
Knockraha
Co. Cork
T45 ND82
Ireland

EXCHANGING PRODUCTS

If you are exchanging you have 2 options,

return item to us and upon receipt we will send exchange item to you, we can send you a link to pay any difference in cost, shipping charge.
purchase replacement item now to get it quicker as a new order and return incorrect item for a refund upon receipt

RETURNING ITEMS FROM UK

We recommend trying one of these services to get the best option for your parcel:

DPD: https://www.dpdlocal-online.co.uk/parcel-delivery/ireland
ParcelForce: https://send.parcelforce.com/

RETURNING ITEMS FROM IRELAND:

You can use our Returns service with DPD 7euro per parcel from their online portal here: (chose Iscape Ltd as the Retailer from Drop down list) https://www.dpd.ie/Returns

Or alternatively, other recommended services:

An Post: https://www.anpost.com/Post-Parcels/Sending/Calculate-Postage
Parcel2Go Parcel2go.com to locate best price from a range of carriers

RETURNING ITEMS FROM OTHER COUNTRIES: