Frequently Asked Questions
Can I return an item if I change my mind or its faulty?
We offer a no quibble return policy within 30 days of date of purchase, returns can be accepted once the product is unused and suitable for resale, please inform us as soon as possible if you wish to return the product and we will provide you the address of our nearest warehouse to you.Any shipment costs are at the customers expense unless we are at fault by shipping the wrong product or there is a defect in the product
How quickly will my order be despatched?
All orders received before 1pm will be despatched the same day
How do I measure my trampoline?
More information available here on our Measuring Guide page
Will I be able to fit these products myself ?
Yes all our replacement trampoline parts are simple to refit to your trampoline.